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Sprayer Depot Blog

Landscaper's Corner: Insights and Updates for Landscape Professionals

Posted by Sprayer Depot on Mon, Sep 26, 2016

5 Tips to Keep Your Customers Happy

Contributed by Guest Blogger: Martin McGuane, owner and operator of McGuanes Landscaping and Tree Service, Enfield CT

My Approach

Call me old-fashioned but I have always felt that the best way to keep a customer happy is to give them what they want. So,if a customer calls because he has broadleaf weeds in his lawn, the best solution is to control the weeds. Or, if a customer calls and she says that her lawn has grubs, do what she wants and kill the grubs. If a lawn care customer calls and tells you his lawn is dead, and it is actually dead, give him a new lawn. Reseed his lawn if necessary.

Listen to your Customer

Now it gets tricky. You need to step back and talk things over with your customer. The most important thing when speaking with a customer is to LISTEN. This is where many service providers go wrong. Let the customer speak, without interrupting, for as long as it takes. Then you should begin to speak. This will not only help you understand the problem and find a solution, but there is also a lot of value in just allowing the customer the chance to vent.

Come up with a Solution

In the example given earlier of the customer with the dead lawn, if the lawn died due to grubs or chinch bugs the customer would feel that you are responsible. They are not the lawn experts in this example, we would reseed his lawn. In some cases we would charge the customer, often times not.

The way to keep a customer happy is to give them what they want. Many of you will think that I am crazy for suggesting that you eat the cost of labor and material for something that may not have been your fault. To this I say... look at your customers as long term investments rather than short term. You may lose money on this customer for the next few applications, but overall, both you and your customer will come out ahead in the years to come.

Avoid the “Blame Game”

            Not every lawn deserves a free seed job, but every customer should be heard and their issues need to be addressed. The “Blame Game” helps no one and solves nothing. In some cases we will split the cost of the solution with the customer. This will help cover the cost of seed and labor. Charging the customer a nominal fee will help them become vested in the outcome of the lawn.

            Years ago I had a customer call me to say that her lawn was dead. When I arrived on site I was greeted with an earful… the lawn was dead from chinch bugs. We had applied chinch bug control that year, but it was a very hot season with multiple generations of chinch bugs that had infested her lawn. We agreed to overseed her lawn at no charge. The seed germinated and soon the lawn looked beautiful. She has been a customer ever since and that was 25 years ago!

When Roles Are Reversed

When the roles are reversed and I’m the “customer”, nothing tops the feeling I get when I receive excellent customer service. It’s one of main factors in determining how loyal I am to a vendor, business or even a restaurant. There are many examples of companies that are well-known for their excellent customer service, such as Amazon, Apple, and State Farm just to name a few of the big ones. Sprayer Depot is an industry-specific company with a reputation for excellent customer service. Their Mission Statement is clearly stated on their website:        

“… We strive to bring the customer experience to the forefront, by making the shopping experience easy for customers to find and purchase spray equipment, parts and accessories, at the most competitive prices in the industry.” 

So let’s recap my tips to keep customers happy:

  1. Listen to your customer fully BEFORE speaking.
  2. Come up with a solution to the problem.
  3. Avoid the “Blame game”.
  4. Think of your customers as long-term investments, not short-term.
  5. Give your customers what they want.

Got a tip to share? Leave it in the comment box below.

About the Author:

Martin McGuane is the owner and operator of McGuanes Landscaping and Tree Service Inc,www.mcguanes.com which has been servicing Central Connecticut and Western Massachusetts since 1987. Martin is a 1981 graduate of the University of Connecticut's School of Agriculture. He is a Connecticut licensed arborist and has a Custom Ground Supervisor license in both Connecticut and Massachusetts. He also holds a CT Irrigation License.

 

Happy-Customers.png

 

Topics: Sprayer Depot, customer service

Poly Tank Q & A

Posted by Sprayer Depot on Fri, Sep 23, 2016

Poly and PCO tanks are used for a wide variety of applications, from spraying to long-term storage. If you’ve ever wanted to know more about them, though, you’re not the only one. Here are a few of the most commonly asked questions about poly tanks.PCOSprayerTank.jpg

What Is a Poly Tank?

“Poly” is short for polyethylene, a type of durable, nonreactive plastic used to make liquid storage tanks. Poly tanks come in all shapes and sizes.

What Is a PCO Tank?

PCO stands for “pest control operator”. PCO tanks are simply poly tanks that are specially designed for pesticide dispersal.

What Kinds of Liquids Can Be Stored?

Because poly tanks are so strong and resistant to chemical reactions, a variety of different chemicals can be stored within them. Unlike some metal tanks, they won’t corrode or react with the contents. It is important to remember, however, that tanks have a limit when it comes to the weight of the liquid they can carry. It’s generally recommended that liquids with a specific gravity of over 1.7 should not be stored in a poly tank.

A few liquids that can be kept in poly tanks include:

  • Water
  • Herbicides
  • Insecticides
  • Cleaning solutions

What Are Some Potential Applications?

Poly tanks can be used for many different purposes; a common one is storage of industrial chemicals. They can also be used as sprayer tanks, working as part of an spray rig designed to disperse pesticides or other liquids.

Are Fittings Included?

Some poly tanks do not have fittings installed. However, they are relatively easy to add and can be found on our website by clicking here.

Where Can I Find Poly Tanks?

Here at Sprayer Depot, we have a wide variety of different tanks to help you get the setup you want, from horizontal and elliptical tanks to low-profile rectangle tanks, you can see our range of tank products here on our website.

 

Shop Poly Tanks Click Here to Browse Our Large Inventory

Topics: poly tanks, pco tanks

Meet the Team: Evan Hengge, Director of Operations

Posted by Sprayer Depot on Tue, Sep 20, 2016

Sprayer Depot Employee Spotlight.jpgEver wonder what happens after you order your new sprayer? Who manages sprayer production, scheduling, supply chain, and quality control?  Meet Evan Hengge, Director of Operations for Sprayer Depot, who is tasked with these responsibilities among others.

As Director of Operations, Evan oversees the Production and Warehouse teams, including Shipping & Receiving. With a primary goal to ensure a lean manufacturing process, Evan maintains a key focus on the Kings Sprayers® product line.

In addition, he is responsible for ensuring acuurate inventory levels of sprayer parts, accessories and components. With more than 10,000 items in stock, Evan makes sure everything our customers need is accounted for in our warehouse. 

In his free time, Evan follows Gators sports and enjoys outdoor activities like kayaking, moutain biking and hiking. Let's get to know him better:

Name: Evan Hengge

Title: Director of Operations

Originally from: North Fort Myers, Florida

Q: What is the last book you read? 

A: I mostly read work related books so… Learning to See: Value Stream Mapping to Add Value and      Eliminate Muda by Mike Rother and John Shook

Q: Do you have an inspirational quote that motivates you?

A: "The expert in anything was once a beginner." - Helen Hayes

Q: Share something most people don't know about you.

A: I’m a 4th generation Floridian.

Q: What tip can you give to others in the spray industry?

A: Aluminum frames are the way to go!

Q: What’s the best part of joining the Sprayer Depot team?

A: Sprayer Depot has a great team of people who are focused on exceeding customer expectations.

 

Got a question for Evan? Leave it in the comment box below.

Topics: Sprayer Depot, Sprayer Parts, Kings Sprayers, Meet the Team, Shipping

Cha-Ching! Save on These Clearance Items

Posted by Sprayer Depot on Fri, Sep 16, 2016

Do you know we offer a Clearance section? These items are offered at deep discounts in order to make way for more inventory. Clearance items include brand new items, refurbished, and returned items (unused and typically without the manufacturer's packaging). We always note the condition in the product description and if you have any questions our Customer Service team is always happy to help.

Quantities are limited so act fast: many items are one-of-a-kind. Remember, place your order by 3:30 p.m. (EST) for SAME DAY shipping. Guaranteed!

Here's a closer look at some great deals currently featured in our Clearance section:

Kings Sprayers Low Profile Skid Sprayer

Sale_Skid_Sprayer_1.jpgList Price: $3,400.00

Our Price: $2,500.00

Features:

  • Brand new! 
  • Use it in a truck beds, utility vehicle, boat or trailer
  • Electric hose reel
  • 150' of 3/8" ID hose 

Click here for more information.

 

Ace Roto-Mold 300 Gallon PCO Poly Tank

TEXT_HERE_4.jpgList Price: $736.06

Our Price: $400.00

Features:

  • Includes a baffle inside the tank which prevents the liquid from sloshing around too much, causing the weight to shift from side to side.

Click here for more information.


Kings Sprayers De-Icing Skid Sprayer

KingsDeIcingSkidSprayer.jpgList Price: $2,000.00

Our Price: $1,500.00

Features:

  • Brand new! Can be used in warm weather for watering and dust control
  • 100 gallon tank
  • Hypro centrifugal pump (140 gpm, 170 psi)
Click here for more information.
 

 

 

Click Here to Browse Our  Clearance & Refurbished Products

Topics: spray equipment, poly tanks, clearance

Tips to Calibrate Boom Sprayers

Posted by Sprayer Depot on Mon, Sep 12, 2016

ReCalibrating Your Sprayer Throughout the Growing Season 

Farmers should calibrate sprayers once before the spraying season starts and recalibrate them frequently throughout the spraying season to ensure their accuracy, according to Erdal Ozkan, PhD, an agricultural engineering professor who also has appointments with Ohio State University Extension and the Ohio Agricultural Research and Development Center (OARDC).

As he writes in this post, the primary goal with calibration is to Calibrating_a_Sprayer.jpegdetermine the actual rate of application in gallons per acre, then to make adjustments if the difference between the actual rate and the intended rate is greater or less than 5% of the intended rate. This guideline is recommended by USEPA and USDA. Read the full post below to learn more.

 

 

This post by Erdal Ozkan, PhD was published by C.O.R.N. (March 2016) and is reprinted with full permission

Erdal_Ozkan-_copy.jpg

Calibrate Your Sprayer Now - Here Is an Easy Way to Do It

Check all the components of the sprayer to make sure they are in working order...the only way you can achieve maximum accuracy from a sprayer is by calibrating it once before the spraying season starts, and recalibrating it frequently throughout the spraying season. While applying too little pesticide may result in ineffective pest control, too much pesticide wastes money, may damage the crop and increases the potential risk of contaminating ground water and environment. The primary goal with calibration is to determine the actual rate of application in gallons per acre, then to make adjustments if the difference between the actual rate and the intended rate is greater or less than 5% of the intended rate. This is a recommended guideline by USEPA and USDA.

Before starting calibration, make sure you have a good set of nozzles on the sprayer. Nozzles wear out through extended use causing over application, or some nozzles may be plugged. Clean all the plugged nozzles. Check the output of all the nozzles for a given length of time at a given spray pressure. Compare output from each nozzle’s output with the expected output shown in the nozzle catalog for that nozzle at the same pressure. Replace the nozzles showing an output error of more than 10% of the output of the new nozzle. Once you do this, now you are ready to calibrate your sprayer. 

Calibrating a boom sprayer is not as difficult as it sounds. There are several ways to calibrate a sprayer. Regardless of which method you choose, it usually doesn’t take more than 30 minutes, and only three things are needed: a timer (or watch or smart phones) showing seconds, a measuring tape, and a jar graduated in ounces. Here, I will describe perhaps the easiest of all the methods to calibrate a sprayer.

To calibrate a boom sprayer for broadcast applications using this method, follow these steps:

  1. Fill the sprayer tank (at least half full) with water.
  2. Run the sprayer, inspect it for leaks, and make sure all vital parts function properly. 
  3. Measure the distance in inches between the nozzles.
  4. Measure an appropriate travel distance in the field based on this nozzle spacing. The appropriate distances for different nozzle spacing is as follows: 408 ft for a 10-inch spacing, 272 ft for a 15-inch spacing, 204 ft for 20-inch spacing, 136 feet for a 30-inch spacing, and 102 feet for a 40-inch spacing.
  5. Drive through the measured distance in the field at your normal spraying speed, and record the travel time in seconds. Repeat this procedure and average the two measurements.
  6. With the sprayer parked, run the sprayer at the same pressure level and catch the output from each nozzle in a measuring jar for the travel time required in step 5 above.
  7. Calculate the average nozzle output by adding the individual outputs and then dividing by the number of nozzles tested. The final average nozzle output in ounces you get is equal to the application rate in gallons per acre. For example, if you catch 15 ounces from a set of nozzles, the actual application rate of the sprayer is equal to 15 gallons per acre.
  8. Compare the actual application rate with the recommended or intended rate. If the actual rate is more than 5 percent higher or lower than the recommended or intended rate, you must make adjustments in either the spray pressure or the travel speed or in both. For example, to increase the flow rate you will need to either slow down, or increase the spray pressure. The opposite is true when you need to reduce application rate. As you make these changes stay within proper and safe operating condition of the sprayer. Remember increased pressure will result in increasing the number of small, drift-prone droplets.
  9. Repeat steps 5-8 above until the recommended application error of +5%  or less is achieved. 

Got a question or a comment to share? Leave it for us in the comment box below. 

Shop For Replacement Nozzles, Tips & Boom

 

Topics: Spray Nozzles, Boom Sprayer Calibration, pco tanks

Landscaper's Corner: Insights and Updates for Landscape Professionals

Posted by Sprayer Depot on Fri, Sep 02, 2016

 

Steps for Effective Weed Control 

Contributed by Guest Blogger: Martin McGuane, owner and operator of McGuanes Landscaping and Tree Service, Enfield CT

Identifying Weeds


Weed_control_pic.jpgWhen taking on the task of controlling weeds, one of the first things that you need to do is to identify the weed you are controlling, and the environment the weed is in. For example, are you controlling Dandelions in a lawn or Common Purslane in a stone bed?

If you cannot identify the weed, consider contacting your local agricultural experiment station. For those of us in Ct our can be found here. We have consulted ours many times over the years for help in identifying weeds and insects. We have also obtained training manuals for our employees from them.

Some herbicides are best used pre-emergent, while some are best used post-emergent. Some herbicides are selective (meaning they only kill certain weeds) and some are non-selective (meaning they kill everything that it comes in contact with).

The next step is to select the appropriate herbicide and make sure the weed to be controlled is on the label. When using any herbicide be sure to read the WHOLE LABEL! The label will tell you what rate and when to apply the herbicide. Make sure to use all recommended personal protective equipment (PPE) and follow proper disposal techniques for your empty containers and unused material.

In some of our later blog entries, we will be demonstrating how to properly calibrate your sprayer so that you can be confident that you are applying the proper rate of herbicide.

Keep These Items On Hand

What do we keep on hand to provide our customers with the most effective weed management program? Here are a few of the items on our “MUST HAVE” list:

Stay tuned for our upcoming post to learn more about the importance of properly calibrating your sprayer.

About the Author:

Martin McGuane is the owner and operator of McGuanes Landscaping and Tree Service Inc,www.mcguanes.com which has been servicing Central Connecticut and Western Massachusetts since 1987. Martin is a 1981 graduate of the University of Connecticut's School of Agriculture. He is a Connecticut licensed arborist and has a Custom Ground Supervisor license in both Connecticut and Massachusetts. He also holds a CT Irrigation License.

Why the JD9-C Spray Gun Is One of Our Best Selling Spray Guns

Posted by Sprayer Depot on Wed, Aug 31, 2016

What is a JD9-C Spray Gun?

The JD9-C spray gun is one of the most popular spray guns used in the spray industry. It's a heavy duty spray gun with a max of 1,000 psi. Adjustable from a fine mist to a longjd9_C spray gun.jpg distance pencil stream by turning the barrel, the JD9-C spray gun has a convenient trigger lock for continuous spraying and comes with various interchangeable spray nozzles and tips.

Uses for a JD9-C Spray Gun

A great choice for small tree spraying, lawn-care chemical application, perimeter control of insects and a wide range of other jobs where high-pressure spraying is needed, this gun is versatile and can be used in a wide range of professional spray applications.One of the main reasons why this spray gun is so popular is because it works with all types of herbicides, pesticides and fertilizers. It can be used with a variety of tips & nozzles, root feeder attachments & accessory fittings.

Repair Kits

It's a good idea to keep a JD9 spray gun repair kit on hand.  We also recommend watching this quick Instructional Video from our YouTube channel for a review on how to repair an O-ring on a JD9-C spray gun:

Got a question on which spray gun is best suited for your job? Leave it in the comment box below.

Shop All Spray Guns

Topics: JD9 Spray Gun, JD9 Spray Gun Repair

See Our New Sprayer Crating Process

Posted by Sprayer Depot on Mon, Aug 29, 2016


To Ensure Every Sprayer Arrives in Perfect Working Condition:

We're pretty excited about the recent launch of our new sprayer crating process. As part of a shipping improvement initiative, we identified that by changing the way we package and wrap sprayers, we could reduce damage that can sometimes occur during the shipping process.  

The new crating process ensures the sprayer will arrive in ready to use condition. Prior to crating, our sprayer packaging process involved putting the sprayer on a pallet, wrapping it, then strategically placing foam in fragile areas to reduce shipping damage.

With our new crating process, the goal is to have each sprayer arrive in perfect working condition so our customers can enjoy using their new sprayer immediately upon arrival, reducing downtime and improving productivity.



Steps Involved in Crating a Sprayer for Shipping


Crate components:
photo_1.jpg

 

Each sprayer crate is built with custom-measured plywood that is specific to each sprayer model, and 2x4 lumber.

Kings Sprayers jpg

Next, each sprayer is placed on a pallet, with a plywood base for added strength.

photo_4.jpg

The next step involves building a customized plywood container around the sprayer.

Moving from a pallet/wrap process to this new crating process better protects the sprayer during shipment, which reduces damages. Along with our QuickShip™ sprayers, which offers same-day shipping on a variety of our most popular sprayer models, this new sprayer crating process is another way we seek to WOW people by exceeding expectations.

 



Future Initiatives

We're always working on ways to improve our customers' experiences. Got a suggestion for us? Leave it in the comment box below. 

 

Topics: sprayers, same day shipping

If You Liked “Tall Tree Spray Guns” Then You’ll Love This

Posted by Sprayer Depot on Wed, Aug 24, 2016

One of Our Most Popular Blog Posts

"Tall Tree Spray Guns" is one of our most popular blog posts, with more than 4,000 views. We know that selecting the right spray gun for this particular task can be confusing, so in this post we'll highlight a few best practices when spraying tall trees, and focus on a few key features to consider when picking the best spray gun for the job.

treespraying.jpg

First things first: be prepared. Here's of list of what you'll need:

  • Personal Protective Equipment (PPE), including goggles
  • Chemical application required to treat tree
  • High-pressure sprayer 
  • Tall tree spray gun
  • 3/4-inch diameter hose that withstands 800 psi

Remember your choice of chemical treatment will vary depending upon the issue you are addressing such as pest infestations or disease. Place the chemical treatment into the tank of the high-pressure sprayer, following manufacturer directions.

Best Practices

When spraying trees, it's best practice to place the sprayer in an area that allows you to spray toward the tree limbs at an angle, making sure the chemical is not likely to fall on you. Aiming at an angle also offers the advanctage of allowing the chemical to go between tree branches instead of being blocked by lower branches.

The goal is to adjust the spray so that it sends a focused stream to the height of the tree limbs. In order to avoid tearing the tree's leaves, the sprayer must get the chemical fluid to the proper height, so that the spray stream converts to a fine mist that can coat the branches and leaves.

Cornell University Cooperative Extension published this helpful Tree Spraying fact sheet from The Pennsylvania State University College of Agriculture, Extension Service. While it's intended for a professional pest control audience, the information is useful for all tree spraying applications. It offers helpful guides on sprayer selection, hose diameter, nozzle pressure (PSI), along with sprayer maintenance tips.

 Selecting the Right Spray Gun

When choosing a tall tree spray gun, make sure it's capable of outputting the necessary pressure to ensure uniform coverage. There are many high quality spray guns available, and here are a few of our most popular:

FMC John Bean 785 Spray GunFMC 785 Tall Tree Gun

Max Flow: 48 gpm

Max Pressure: 800 psi

This spray gun is adjustable from a fine spray mist to a solid stream by a mere twist of the wrist.

 

Udor Turbine Spray Gun

Max Flow: 25 gpmUdor turbine spray gun.jpeg

Max Pressure: 850 psi

This tall tree spray gun features a 17" barrel, 10 mm internal tubing & adjustable spray pattern from straight stream to cone mist.

 

Udor Long Range Spray GunUdor long range spray gun.jpg

Max Flow:30 gpm

Max Pressure: 850 psi

 

This UDOR high performance spray gun with a 21" barrel features a 12 mm internal tubing with stream straightener & adjustable spray pattern from straight stream to cone mist.

Need help choosing a tall tree spray gun? Let us help. Our knowledgeable Customer Service Technicians can help you find the best spray gun for your job. Call 800-228-0905.

Topics: sprayers, Tall Tree Guns

This Season's 3 Most Popular Products

Posted by Sprayer Depot on Fri, Aug 12, 2016


We Love Summer:

This summer months are typically busy around the Sprayer Depot warehouse and this season has been no exception. Besides the usual sprayers, spray tips and spray guns that are always on our best-selling items list, take a look a some of this summer's most popular products:


 

Shurflo High Pressure 12 VDC Pump

This Shurflo high pressure diaphragm pump is a popular choice for use on farm or yard sprayers. It's one of Shurflo's most widely used pumps for agricultural purposes.

shurflo_pump.jpg

 

Top features of this pump include:

  • A 12 VDC
  • Viton valves
  • Santoprene diaphragm

 

1/2" Hose Reel Super Swivel

This 1/2" hose reel super swivel is used on Hannay 1500 series reels. Features include:

  • 1/2" Carbon steel
  • Nickel plated

SuperSwivel.jpg

This super swivel is rated at 5000 PSI.

 

Hypro Control Unit/ Regulator

This control unit, for mounting on pump models 9910-D30 and 9910-D50, is capable of handling flow rates up to 21 GPM (79.5 lpm) and pressures up to 580 psi (40 bar).

Hypro_Repair_Kit_GS40GI.jpg

  • Kit 9910-KIT1741 is available for remote mounting
  • Includes pressure gauge
  • 3.5 lbs


Get Yours, FAST!

Remember, place your order by 3:30 p.m. (EST) for same day shipping. Guaranteed!

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Topics: summer season, popular products, hypro regulator

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