We get it, no one is ever excited to fill out a survey. For centuries, people have been dodging out of the way, avoiding eye contact or finding other ways to avoid "being asked to fill out" one. And we know online surveys are not much better or easier to dodge; They wait in your inbox taking up space until you decide to open or delete them.
So if you are wondering “What Survey?” and “Why should I take it?” well, let us answer that for you!
If you have purchased from us then you probably know what we are talking about. You know, that short survey you receive after completing an order. Surveys are one of the best measurable ways for us to know what we are doing right and what needs improvement. Your input makes a difference in the way we serve you, so we really encourage you to please give us a minute or two to let us know about your purchasing experience.
In the spirit of keeping the communication lines open, we want to share with you some of our latest results based on your survey responses.
Our Net Promoter Score measures the likelihood of being recommended by our customers and our latest numbers show that 87% of our respondents would recommend us to a friend!
We have a BizRate Score of 9 out of 10 on Product Availability, 9.0 on Product Met Expectations and 9.0 on Charges Stated Clearly. To read more about what we are rated on, please visit our BizRate Profile for a breakdown on the scores.
We value your opinion and we appreciate you taking the time to give us feedback. This enables us to improve customer relationships and provide better service. So next time you get a survey from us, go ahead and click "Take this Survey". We promise we are listening.