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Sprayer Depot Blog

Social Media Connects Us to Our Customers

Posted by Sprayer Depot on Wed, Aug 09, 2017

These days, many professional spray applicators seek information online. That's why at Sprayer Depot, we maintain a strong commitment to our social media channels. social-media.jpgBeing responsive allows us to connect with our customers and provide them with information where and when they need it.  

The 140 character maximum on Twitter may seem like a limitation when it comes to tools, but the quick communication style is a perfect way to reach us about problems big or small.  It also allows us to convey important news, share cool links or updates about our business.

With lots of product images and behind-the-scenes pics, followers can easily peer inside our average days using Instagram.  Visuals are vital! And viewing a picture of a sprayer part instead of simply reading a product description can make it easier to identify the parts and equipment you need.

Looking for instructional videos? Visit our Youtube channel to see more than 30 helpful videos.  Available 24/7  these videos cover topics such as product repairs, sprayer operations and more. Of course, our expert Customer Service Technicians are available by phone, email and live chat. We're always happy to help. 

With Google+ , it's easier than ever to quickly type #sprayerequipment or similar hashtagged phrases to follow topics or comment threads. Plus, with no character limits, it's a great forum to exchange information or dialogue requiring longer explanations or descriptions.

A successful Facebook page is more than simply having followers, it's about offering valuable content. Recently announced, followers can now write a review directly on a company Facebook page.  The reviews can help potential customers clients look for an objective opinion, plus provides valuable feedback for our customer service team. We're proud of our 4.7 star rating (out of 5) and work hard to maintain a high customer satisfaction rating.

We even have LinkedIn to help us with all things business.  Suppliers, distributors and any other companies know where to find us.

Still, it's not about having these platforms. It's about our customers, it's about answering the email, the phones and the chats with the best possible answers we can provide.  The better we can respond to customers, the better we are doing our jobs.  And the better we do our jobs, the more people we have to help.

 

Topics: customer service, customer service technician, sprayequpment, Sprayer Parts, social media

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