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Sprayer Depot Blog

Meet The Team:  Sabrina Amendola, Executive Assistant, HR Manager

Posted by Sprayer Depot on Fri, Dec 15, 2017

Sabrina Amendola is the Executive Assistant and HR Manager 31b5fc6.jpgat Sprayer Depot. She's responsible for a wide variety of information management and administrative support for the company. This includes working with accounting, the Leadership Team and other departments.  In addition, Sabrina oversees all HR tasks including benefits management and onboarding new employees. 

In her free time, Sabrina plays on an adult kickball league (her team even won the Social Award!), and enjoys traveling and spending time with her dogs. 

 Let's get to know Sabrina:

Q:  Where are you from?

A:  Mesa, Arizona

Q: What’s your favorite movie?

A:  The Little Mermaid 

Q:  Do you have an inspirational quote that motivates you?

A:  "Reach for the stars, even if you have to stand on a cactus" - Susan Longacre

Q: Care to share the best tip for someone in the sprayer industry?

A: Call the Sprayer Depot Customer Service Technicians - those guys know everything!

Q: What’s the best part of joining the Sprayer Depot team?  

A: The best part of Sprayer Depot is that everyone really does live our core value of being Fun & Easy to do Business With! Everyone is so welcoming and friendly that it makes work enjoyable.

 

Topics: Spray Equipment Maintenance, customer service, Meet the Team

Stop Guessing How to do it Yourself! Ask Our Experts For Professional Advice

Posted by Sprayer Depot on Wed, Dec 06, 2017

As a business professional you have many options on Hypro_Repair_Kit_GS40GI.jpg
where to go to buy equipment for your company.  A quick google search will provide you with a list of links to order parts online, and you can be on your way…however, then you are also on your own.

Guessing how to complete your project, hoping you've ordered the right pieces and potentially spending more than you need to are all aviodable issues.

With Sprayer Depot's knowledgeable customer service team you are never alone. Not only can we answer all your questions about your newest project or your new equipment, we can also help you troubleshoot, give advice, and ultimately save you money by helping you only purchase the exact items you need to meet your needs.

When you are buying, repairing or replacing your spray equipment, you don't want to waste time calling a company that will just put you on hold. Or worse, call someone who doesn't know the answers to your questions! At Sprayer Depot, we know that your time is valuable and we want to help you make the most of your time and money. Additionally, when you are in the middle of a project, or making a purchase decision you don't want to feel like you are in the dark.

Our experienced customer service staff has been highly trained in their product knowledge and are available on multiple platforms to help you get the most from their advice. You can contact them via Live Chat on the Sprayer Depot website or even drop them a line on any of our social media pages! As always, we are available on the phone (1-800-228-0905) to answer any of your questions and make sure that you have the best advice before making any major purchases.

We always strive to make our customers a priority and we never want you to feel like you have to figure out a problem on your own. If you swing on over to our company history page you'll see that the foundations of our company stand firmly upon our mission statement: To WOW people by exceeding expectations.

Let our customer service team "Wow" you today.

Topics: spray equipment, customer service

Here’s What People Are Really Saying About Sprayer Depot

Posted by Sprayer Depot on Tue, Oct 24, 2017

As the leading supplier of sprayers, spray equipment and accessories in North America, our reputation means a lot to us. We are committed to providing not only the best products and the best prices in the industry, but also the best service to all of our valued customers. Every single customer we serve is important to us which is why we analyze their feedback and access their overall experience with our company. 

With more than 40 years of experience in the spray equipment industry, we have always placed customer satisfaction as one of our top priorities. Sprayer Depot's mission statement reflects this:

“To WOW people by exceeding expectations."

This mission is simple in that we strive to bring the customer experience to the forefront, by making the shopping experience easy for customers to find and purchase spray equipment, parts and accessories, at the most competitive prices in the industry.

To that end, we offer several ways by which customers can provide feedback on our products, on our team members and on their overall satisfaction with our company. One of the ways we capture and record customer satisfaction scores is through the customer satisfaction surveys that we offer via Bizrate. Bizrate is an unbiased third-party company that compiles and indexes customer feedback to generate an average star rating. Every customer that places an order online receives a customer satisfaction survey and their feedback becomes a part of our total star rating. Sprayer Depot has an overall 4.8 star rating (out of 5 stars), a score that is top rated and which is published and can be viewed on our website and in all our online search ads.  Here is a sample of some of our recent reviews received through Bizrate from actual customers:

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In addition to the Bizrate surveys, we also conduct our own customer Net Promoter Score surveys designed to evaluate customer satisfaction from random customers who have placed an order within a 30 day time period. This surveys asks the customer if it's likely that he/she will recommend Sprayer Depot to others on a scale of 0—10 and also provides an opportunity for the customer to give us any additional comments or questions. We are happy to report that our NPS score is consistently well above the industry average with an overwhelming percentage of customers willing to recommend us! 

Besides the customer satisfaction surveys we also are happy to receive feedback from customers on our Facebook page which is visible to the public and provides an open and unfiltered forum for any comments or questions we may receive. 

Few companies can say that they take customer satisfaction as seriously as we do, and even fewer  combine this with an unparalleled dedication to customers and overall commitment to excellence.  Check out our extensive inventory of products online or visit our showroom in Orlando, FL and get to know some of our professional and helpful Customer Technicians—we look forward to continuing to  serve you and exceeding your expectations.

 

Topics: Sprayer Depot, customer service, Net Promoter Score, commercial spray equipment

Social Media Connects Us to Our Customers

Posted by Sprayer Depot on Wed, Aug 09, 2017

These days, many professional spray applicators seek information online. That's why at Sprayer Depot, we maintain a strong commitment to our social media channels. social-media.jpgBeing responsive allows us to connect with our customers and provide them with information where and when they need it.  

The 140 character maximum on Twitter may seem like a limitation when it comes to tools, but the quick communication style is a perfect way to reach us about problems big or small.  It also allows us to convey important news, share cool links or updates about our business.

With lots of product images and behind-the-scenes pics, followers can easily peer inside our average days using Instagram.  Visuals are vital! And viewing a picture of a sprayer part instead of simply reading a product description can make it easier to identify the parts and equipment you need.

Looking for instructional videos? Visit our Youtube channel to see more than 30 helpful videos.  Available 24/7  these videos cover topics such as product repairs, sprayer operations and more. Of course, our expert Customer Service Technicians are available by phone, email and live chat. We're always happy to help. 

With Google+ , it's easier than ever to quickly type #sprayerequipment or similar hashtagged phrases to follow topics or comment threads. Plus, with no character limits, it's a great forum to exchange information or dialogue requiring longer explanations or descriptions.

A successful Facebook page is more than simply having followers, it's about offering valuable content. Recently announced, followers can now write a review directly on a company Facebook page.  The reviews can help potential customers clients look for an objective opinion, plus provides valuable feedback for our customer service team. We're proud of our 4.7 star rating (out of 5) and work hard to maintain a high customer satisfaction rating.

We even have LinkedIn to help us with all things business.  Suppliers, distributors and any other companies know where to find us.

Still, it's not about having these platforms. It's about our customers, it's about answering the email, the phones and the chats with the best possible answers we can provide.  The better we can respond to customers, the better we are doing our jobs.  And the better we do our jobs, the more people we have to help.

 

Topics: Sprayer Parts, customer service, customer service technician, social media, sprayequpment

Core Values are Front-and-Center at Sprayer Depot

Posted by Sprayer Depot on Wed, Jul 26, 2017

Sprayer Depot is committed to not only quality spray equipment products, but quality customer service. We remain dedicated to a set of core values that inspires everything we do.
The satisfaction of our customers matters to us. We realize that hard-working people want reliability and care from those they do business with so we've instituted core values that are the very foundation of all that we believe in:

We're fun and easy to do business with: 

We are dedicated to creating a fun atmosphere of openness and trust. We want our customers to be able to ask any questions, big or small. Our ears are open, core-values.jpgbut we also seek to find the right solutions to any problem or situation that may arise. Our relationship with our customers is forged with trust and relies on mutual friendliness to sustain itself. This reflects our relaxed company culture where good conversations and easy laughter are shared.

We strive for perfection:

Striving for perfection is something we pride ourselves on. Our employees are highly trained and knowledgeable; they are serious about delivering on our promise to provide quality products and the know-how to support them. Our intuitive and responsive team will strive toward providing you with the exact solution you need. We do everything to the best of our ability and never settle for a less. Above all else, we are dedicated to finding the right solution. We strive to identify any imperfections in our processes, and we communicate them openly. We value honesty and transparency because we believe it's what our customers deserve.

We take initiative:

At Sprayer Depot we take initiative to identify when action needs to be taken. Ingenuity and resourcefulness depend on identifying issues and working through a process to completion. We never assume that we have done enough to satisfy our valued customers, and we follow through on this commitment to provide quality service on a day-to-day basis. 

Our core value matter to us because our customers matter. Contact us today. 

 

Topics: Spray Equipment Maintenance, customer service

5 Ways To Use Social Media to Maintain Excellent Customer Service

Posted by Sprayer Depot on Fri, Jun 23, 2017

Customers look for product solutions wherever they can find them.  These days, many customers are online, and focusing on that fact has helped Sprayer Depot Customer_Feedback_SD-2.jpgbecome a social media leader in the spray equipment industry. Here are 5 ways we're connecting with customers on social media:

  1. 140 characters may seem like a pittance when it comes to tools, but the quick communication style is a perfect way to reach us about problems big or small on Twitter.  It also allows us to convey important news, share product links or updates about our business.
  2. By seeing product images, customers can easily identify what they need using Instagram.  Visuals are vital!  Plus, customers can post questions and comments. Being responsive allows us answer question and even provide pricing information when our customers are on-the-go.  
  3. Having how-to's and advice online is vital for customer communication.  Our YouTube instructional video library contains useful topics like Repairing a Kappa-40 Diaphragm Pump and Repairing a JD9 Spray Gun O-Ring. Available 24/7 these videos are quick and easy-to-understand, no matter the day or time. Of course, we're always happy to help and are available by phone and Live Chat in addition to our social channels.
  4. With Google+ integrating into Youtube, it's easier than ever to quickly type #sprayequipment, #sprayers or similar hashtags to quickly find a topic thread. 
  5. Using Facebook means more than simply having followers or answering private messages. Customers can now write a review and let others know about their experience with Sprayer Depot. The reviews are not only helpful to Sprayer Depot but potential customers who want an unbiased 3rd party review can gain valuable insight that's useful when choosing a company to purchase from.

    We even have Linked In to help us with all things business.  Suppliers, distributors and any other companies know where to find us.

    Still, it's not about having these platforms. It's about our customers, it's about answering the email, the phones and the chats with the best possible answers we can provide.  The better we can communicate, the better we are doing our jobs.  And the better we do our jobs, the more people we have to help.

Talk to a Knowledgable  Customer Service Technician

Topics: customer service, commercial spray equipment, social media

Live Chat? Yes, Please.

Posted by Sprayer Depot on Fri, Mar 10, 2017

When you are buying spray equipment, you don't want to call a chat.jpgcompany to get a question answered, only to have to leave a message, then just wait and wait and wait until someone gets back to you on what device would be best to use. Here at Sprayer Depot, we understand what it means to provide exceptional customer service and we work hard to make sure our customers get it from us. We also know that when you are in the midst of making equipment-purchasing decisions, you don't want to have to spend a ton of time figuring out how to get ahold of someone in the first place.

Live Chat is Real-Time

This is why we have a Live Chat option on the Sprayer Depot website. This allows customers who have questions about a product to use their computer or phone keyboard to get real-time support from one of our knowledgeable customer service technicians. No waiting for a return email or getting put on “hold”. This quick and easy communication option is available during our normal business hours.

Customers using the Live Chat feature can simultaneously browse thousands of spray equipment products on on our website from brands like Hypro, Teejet, Kings Sprayers, Comet, CDS-John Blue and more. Browsing social media channels throughout the day?  Our customer service is equally as responsive on our social pages. Contact us via our Facebook, Twitter or Instagram page and we'll respond promptly.

Ask Us Anything

This means that if you've hit Facebook to ask your friends for some product advice, you can ask our experts while you're at it. We want you to feel taken care of no matter the reason for your question. By offering so many ways for customers to get ahold of us, and committing to respond at "lightening speed", we're striving to provide the highest level of customer service in the spray equipment industry. 

Comment in the box below if you've used our Live Chat feature.

Topics: Hypro, customer service, Teejet, live chat

Why More than 6,000 Fans Follow Us on Social Media

Posted by Sprayer Depot on Fri, Feb 10, 2017

Here at Sprayer Depot, our mission statement says it all: “To WOW people by exceeding expectations,” and our use of social media reflects this philosophy. We’ve gone from a handful of "fans" to more than 6,000 followers across all of our social channels. In this post, we'll take a look at which platforms we use and what that means for our customers.

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Facebook

Facebook is often the first place that customers find us. Our Facebook community is active, with frequent questions, comments and conversations about spray equipment use.  With daily posts covering topics that are specific to the spray industry, along with instructional videos, and product features and photos, Facebook is a great educational resource for customer and industry professionals.

Many of our customers share their experiences by posting reviews on our Facebook page. We're proud of our 4.6 star rating (out of 5), and love hearing customer feedback. 

Twitter

If you’re on Twitter a lot, guess what? So are we! Follow us for product information and the latest industry news. If you have a quick question, send us a tweet. Customer satisfaction means a lot to us, so we respond to all questions in a timely manner.

Instagram

Instagram is where you can find photos. Lots and lots of photos (and short videos, too). See custom-built sprayers, product repair videos and sometimes even employee selfies. Need to chat? You can leave us a comment and our response time is typically within a couple of hours.

YouTube

Our extensive instructional video library can be found on our YouTube channel. Whether you're trying to repair a diaphragm pump, or are looking for instructions on how to operate a sprayer, our YouTube channel is a valuable resource.
 
Google+

Check us out on Google+ . If this is your preferred social network, you'll be happy to know we maintain a strong presence on this social platform. Plus, you can search for specific topics using hastags (#) like #sprayequipment and #sprayerdepot.

LinkedIn 

Here, we mainly enjoy connecting with suppliers, distributors and other businesses in the professional spray equipment industry. Be sure to check out our page if you work in agriculture, horticulture, recreation, pest control, landscaping or lawn care. Looking to work at Sprayer Depot? LinkedIn is a great place to check for job postings.

One reason why our customer satisfaction numbers are so high? It's simple: we help customers. We do this by providing useful and entertaining information to them no matter where they are: Facebook, Twitter, Instagram, Google+ or LinkedIn.

We want to make it easy and convenient for customers to order spray equipment and sprayer parts, and easily connect with us via phone, email, live chat and social media.

How do you use social media to connect with customers? Leave your comments in the box below.

 

Topics: spray equipment, customer service, social media

Real People. Real Reviews.

Posted by Sprayer Depot on Mon, Dec 12, 2016

Customer satisfaction is one of our top priorities, and we strive to "WOW" people by exceeding expectations. Customer feedback is so important to usbecause it provides insights that can help us improve our product offerings, pricing, and the overall customer experience. We credit our high customer satisfaction to our diligent attention to customer feedback.

We treat all of our customers fairly and with the utmost respect. Whether they purchased a complete sprayer unit or a single spray tip, customer satisfaction is one of our main goals.

In this post we want to share some real reviews from real customers. Like a large pepperoni pizza, good news is even better when shared.

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Do you have some feedback to share with our team? Use the comment box below. 

Topics: sprayers, spray tips, customer service, Reviews

5 Fun Thanksgiving Facts That Will Surprise You

Posted by Sprayer Depot on Mon, Nov 21, 2016

This time of year can get a little busy, and sometimes downright hectic. So let's take a break from the stressful stuff and kickoff Thanksgiving week with some fun Thanksgiving facts. Thanksgiving Post.png

5 Fun Thanksgiving Facts

  1. When President Abraham Lincoln declared Thanksgiving a national holiday in 1863, it was largely due to the tireless efforts of a magazine editor named Sarah Josepha Hale. Her other claim to fame? She also wrote the nursery rhyme, "Mary had a Little Lamb.”
  2. Thanksgiving is not just an American holiday. Canadians also celebrate it, except they do it the second Monday in October.
  3. An estimated 46 million turkeys were eaten on Thanksgiving in 2015.
  4. What's the average number of calories an American will consume on Thanksgiving day? A whopping 4,500 calories, according to the Calorie Control Council.
  5. Not all turkeys "gobble, gobble". It turns out that only male turkeys, called toms, gobble. Females, called hens, cackle.

On a More Serious Note

On a more serious note, we want to thank our valued customers for trusting us with their business and helping to make us the #1 choice for spray equipment and sprayer parts. Whether you've ordered from us once or are a regular customer, we treat everyone with the utmost respect and courtesy. We know there are options out there when it comes to equipment suppliers, and we want to take this time to thank each and every one of you for the opportunity to serve your spray equipment needs.

Special Holiday Hours

This weekend, we hope everyone gets to spend time with family and friends. Our offices will be closed on Thursday, Nov. 24 and Friday, Nov. 25th. We'll be back on Monday, Nov. 28th. 

Topics: customer service, thanksgiving

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