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Sprayer Depot Blog

Here’s What People Are Really Saying About Sprayer Depot

Posted by Sprayer Depot on Tue, Oct 24, 2017

As the leading supplier of sprayers, spray equipment and accessories in North America, our reputation means a lot to us. We are committed to providing not only the best products and the best prices in the industry, but also the best service to all of our valued customers. Every single customer we serve is important to us which is why we analyze their feedback and access their overall experience with our company. 

With more than 40 years of experience in the spray equipment industry, we have always placed customer satisfaction as one of our top priorities. Sprayer Depot's mission statement reflects this:

“To WOW people by exceeding expectations."

This mission is simple in that we strive to bring the customer experience to the forefront, by making the shopping experience easy for customers to find and purchase spray equipment, parts and accessories, at the most competitive prices in the industry.

To that end, we offer several ways by which customers can provide feedback on our products, on our team members and on their overall satisfaction with our company. One of the ways we capture and record customer satisfaction scores is through the customer satisfaction surveys that we offer via Bizrate. Bizrate is an unbiased third-party company that compiles and indexes customer feedback to generate an average star rating. Every customer that places an order online receives a customer satisfaction survey and their feedback becomes a part of our total star rating. Sprayer Depot has an overall 4.8 star rating (out of 5 stars), a score that is top rated and which is published and can be viewed on our website and in all our online search ads.  Here is a sample of some of our recent reviews received through Bizrate from actual customers:

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In addition to the Bizrate surveys, we also conduct our own customer Net Promoter Score surveys designed to evaluate customer satisfaction from random customers who have placed an order within a 30 day time period. This surveys asks the customer if it's likely that he/she will recommend Sprayer Depot to others on a scale of 0—10 and also provides an opportunity for the customer to give us any additional comments or questions. We are happy to report that our NPS score is consistently well above the industry average with an overwhelming percentage of customers willing to recommend us! 

Besides the customer satisfaction surveys we also are happy to receive feedback from customers on our Facebook page which is visible to the public and provides an open and unfiltered forum for any comments or questions we may receive. 

Few companies can say that they take customer satisfaction as seriously as we do, and even fewer  combine this with an unparalleled dedication to customers and overall commitment to excellence.  Check out our extensive inventory of products online or visit our showroom in Orlando, FL and get to know some of our professional and helpful Customer Technicians—we look forward to continuing to  serve you and exceeding your expectations.

 

Topics: Sprayer Depot, customer service, Net Promoter Score, commercial spray equipment

And the Survey Says...

Posted by Sprayer Depot on Thu, Jul 30, 2015

We get it, no one is ever excited to fill out a survey. For centuries, people have been dodging out of the way, avoiding eye contact or finding other ways to avoid "being asked to fill out" one. And we know online surveys are not much better or easier to dodge; They wait in your inbox taking up space until you decide to open or delete them.

So if you are wondering “What Survey?” and “Why should I take it?” well, let us answer that for you!

If you have purchased from us then you probably know what we are talking about. You know, that short survey you receive after completing an order. Surveys are one of the best measurable ways for us to know what we are doing right and what needs improvement. Your input makes a difference in the way we serve you, so we really encourage you to please give us a minute or two to let us know about your purchasing experience. 

In the spirit of keeping the communication lines open, we want to share with you some of our latest results based on your survey responses.

Our Net Promoter Score measures the likelihood of being recommended by our customers and our latest numbers show that 87% of our respondents would recommend us to a friend!

We have a BizRate Score of 9 out of 10 on Product Availability, 9.0 on Product Met Expectations and 9.0 on Charges Stated Clearly. To read more about what we are rated on, please visit our BizRate Profile for a breakdown on the scores.

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We value your opinion and we appreciate you taking the time to give us feedback. This enables us to improve customer relationships and provide better service. So next time you get a survey from us, go ahead and click "Take this Survey". We promise we are listening.

 

Topics: sprayer, customer service, Net Promoter Score, Reviews, Testimonials, Survey

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