Why Landscaping Companies Should Invest in Scheduling Software Now

Contributed by Guest Blogger: Martin McGuane, owner and operator of McGuanes Landscaping and Tree Service, Enfield CT

The Old Way

How do you keep track of all of your customers? Do you have a list for Monday mowing, Tuesday mowing, a list for first lawn feeding, a list for pre-emergent weed control to shrub beds, a mulching list and a tree spray list? This is the way I ran my business for many years. I never realized how much time I was wasting shuffling papers. So if this is your approach to running your business, it's time to leave this approach in the 90's where it belongs.

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About the Zika Virus 

Earlier this year, we published a blog post about the growing concern over the spread of the Zika virus. Since then, the topic has had extensive media coverage including an unprecendented Centers for Disease Control and Prevention (CDC) travel warning earlier this week which advised pregnant women not to travel to a specific area near downtown Miami, FL. 

The Zika virus is a mosquito-transmitted disease. Most people infected with Zika won't even know they have the disease because they won't have any symptoms. However, when symptoms are present, they commonly include fever, rash, joint pain, and conjunctivitis (red eyes). These symptoms usually last anywhere from 2 to 7 days on average.  According to the CDC, a direct link has been confirmed between Zika virus and microcephaly in newborn babies and a rare immune system disorder called Guillain-Barre syndrome. 

The vast majority of cases of Zika in the United States have been from travel to other countries where the virus is actively circulating, a total of more than 60 countries and territories.

The good news is that mosquito control can be accomplished by developing an effective plan and using the right spray equipment.

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The Power of Referrals and Customer Reviews:

In today's word of of online reviews, testimonials and instant online feedback, it's easier than ever to measure a company's reputation. For example, organizations like Amazon and Uber notoriously rely on user feedback as a way for potential customers to evaluate whether or not to do business with them. Why is this valuable? Feedback is like a "report card"  from customers regarding the buying experience, and it can influence other potential customers. 

At Sprayer Depot, we are proud to display our customer reviews and feedback. We boast a 4.6 star rating (out of 5) on Facebook, and a 9.4 (on a scale of 1-10) Bizrate survey rating.      

A recent Net Promoter Score (our own customer survey sent via email) was a whopping 88%! This is head and shoulders above the benchmark score of 34% reported by SurveyMoney based on almost 90,000 organizations. Customer satisfaction is a top priority for us, and we continue to strive to WOW people by exceeding expectations. In this post, we'll take a look at some of our customer survey comments.

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