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Sprayer Depot Blog

Social Media Connects Us to Our Customers

Posted by Sprayer Depot on Wed, Aug 09, 2017

These days, many professional spray applicators seek information online. That's why at Sprayer Depot, we maintain a strong commitment to our social media channels. social-media.jpgBeing responsive allows us to connect with our customers and provide them with information where and when they need it.  

The 140 character maximum on Twitter may seem like a limitation when it comes to tools, but the quick communication style is a perfect way to reach us about problems big or small.  It also allows us to convey important news, share cool links or updates about our business.

With lots of product images and behind-the-scenes pics, followers can easily peer inside our average days using Instagram.  Visuals are vital! And viewing a picture of a sprayer part instead of simply reading a product description can make it easier to identify the parts and equipment you need.

Looking for instructional videos? Visit our Youtube channel to see more than 30 helpful videos.  Available 24/7  these videos cover topics such as product repairs, sprayer operations and more. Of course, our expert Customer Service Technicians are available by phone, email and live chat. We're always happy to help. 

With Google+ , it's easier than ever to quickly type #sprayerequipment or similar hashtagged phrases to follow topics or comment threads. Plus, with no character limits, it's a great forum to exchange information or dialogue requiring longer explanations or descriptions.

A successful Facebook page is more than simply having followers, it's about offering valuable content. Recently announced, followers can now write a review directly on a company Facebook page.  The reviews can help potential customers clients look for an objective opinion, plus provides valuable feedback for our customer service team. We're proud of our 4.7 star rating (out of 5) and work hard to maintain a high customer satisfaction rating.

We even have LinkedIn to help us with all things business.  Suppliers, distributors and any other companies know where to find us.

Still, it's not about having these platforms. It's about our customers, it's about answering the email, the phones and the chats with the best possible answers we can provide.  The better we can respond to customers, the better we are doing our jobs.  And the better we do our jobs, the more people we have to help.

 

Topics: Sprayer Parts, customer service, customer service technician, social media, sprayequpment

We Repair Spray Equipment

Posted by Sprayer Depot on Mon, Jun 20, 2016

Spray equipment failure can be quite expensive if you are caught unprepared. We recommend always having spare parts on hand to keep you going when unplanned downtime happens. However, even with all the right spare parts in your sprayer emergency kit, sometimes you can’t anticipate what will break and if you will be able to repair it quickly. Maximize your uptime by having a service and repair plan established. Know where you can take your spray equipment for fast service and quality repairs before something happens.

You can count on Sprayer Depot for quality repair of your spray equipment, sprayer parts, and accessories. We service all major brands of spray equipment like Kings SprayersHypro, SHURflo, Udor, FMC John Bean, Myers, and MORE!

If you have a sprayer or pump that you didn’t buy from us but needs a repair, don’t hesitate to bring it to our convenient location in Orlando, FL. We can repair any spray equipment regardless of where you bought it.

We’ve gathered a couple of pictures of our most recent repairs, check them out to see the variety of spray equipment that comes to our shop!

Variety of sprayers in the repair shop.jpg

Custom built sprayer mounted on an Airboat

2-whee sprayer in for service and repair .jpg

Modified skid sprayer waiting for maintenance.jpg

4-wheel sprayer service and maintenance.jpg

John Deere Gator with a mounted skid sprayer.jpg

Steel frame 2-wheel sprayer.jpg

4-wheel sprayer with dual hose reels.jpg

2-wheel sprayer awaiting hose reel repair.jpg

Kings Sprayers skid sprayer.jpg

Spot sprayer mounted on a wagon.jpg

UTV skid sprayer repair.jpg

 Replacing diaphragms on diaphragm pump.jpg

Honda engine gx630.jpg

Checking tire pressure.jpg

Tell us how you plan for downtime in the comment box below.

Shop Pumps & Parts 

Topics: Sprayer Depot, Sprayer Depot Instructional Video, customer service, customer service technician, repair, showroom, service

Employee Spotlight: Eric Collins, Inventory Specialist

Posted by Sprayer Depot on Mon, May 16, 2016

Eric_SD_Inventory.jpgBusy season for the spraying industry is well underway, and we know you are counting on us to stock the parts you need. We think it is only appropriate to highlight one of our employees who is tasked with maintaining our large inventory, helping you avoid downtime.

As Inventory Specialist, Eric makes sure every spray part, accessory and component you need is accounted for in our warehouse. He is also responsible for ensuring our inventory levels are accurate, among other things. 

On his days off, you'll find Eric enjoying the sun at the beach and spending time with his dog named Charlie. Let's get to know him better on today's employee spotlight:

Name: Eric Collins

Title at Sprayer Depot: Inventory Specialist

Originally from: St. Clair, Michigan

Q: What’s your favorite song or one that's stuck in your head? 

A: Find Your Cloud by Papadosio.

Q: What is the last book you read?

A: A Storm of Swords by George R. R. Martin.

Q: Do you have an inspirational quote that you live by?

A: "Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.” - Steve Jobs

Q: Ok, if you were a superhero, with a sprayer as your secret weapon, what would be your magic power?

A: Super speed, so I could spray everyone’s lawn, field, farm, etc and be done before noon.

Q: Will you tell us something most people don't know about you?

A: I have an eidetic memory.

Q: Care to share the best tip for someone in the sprayer industry? 

A: Come to Sprayer Depot, because if you need something, we’ve got it covered.

Q: What’s the best part of joining the Sprayer Depot team?

A: The atmosphere. Everyone is pretty laid-back and fun to work with, and we still always get the job done.

Topics: Sprayer Depot, customer service, customer service technician, employee spotlight, Meet the Team

Employee Spotlight: Justin Anderson, Customer Service Technician

Posted by Sprayer Depot on Wed, Jan 06, 2016

Our first "Employee Spotlight" of the new year features one of our best Customer Service Technicians. Justin_Customerservicetech-184818-edited.jpgYou may have talked to him on the phone or he mayhave helped you out in the showroom. Although he is a man of few words, he is always ready to help. We are talking about movie aficionado, Justin Anderson! 

Justin first joined the Sprayer Depot team back in 2012 as part of the production department. He then transitioned into a Customer Service Technician role in 2014 and brought all of his hands-on experience with building and servicing sprayers to the sales floor.

Let's get to know him better:

Name: Justin Anderson
Title: Customer Service Technician
Originally from:Clarkston, Michigan

Q: What’s your favorite song or one that's stuck in your head? 
A: Hello - Adele.
 
Q: What is the last book you read?
A: The Cat in the Hat by Dr. Seuss.
 
Q: Do you have an inspirational quote that you live by?
A: "If you’re not first, your last.” - Ricky Bobby.

Q: Ok, if you were a superhero, with a sprayer as your secret weapon, what would be your magic power? 
A:Flying.
 
Q: Will you tell us something most people don't know about you?
A: I am afraid of the dark.

Q: Care to share the best tip for someone in the sprayer industry? 
A: Rinse your pumps out after every use!

Q: What’s the best part of joining the Sprayer Depot team?
A: My coworkers.

Topics: Sprayer Depot, customer service, customer service technician, employee spotlight, Meet the Team

Happy Holidays From Sprayer Depot

Posted by Sprayer Depot on Wed, Dec 23, 2015

This time of year marks the slow spray season for many of our customers, but December is traditionally the busiest Holidays-1.jpgmonth of the year for the shipping and delivery industries. All those Christmas presents, holiday cards and gift baskets have to reach their destinations on time. The holidays also mean a short work week and more time off to spend with family. As grateful as we are for this time, we also understand this can quickly become inconvenient if you are in dire need of replacement sprayer parts or need advice from one of our savvy Customer Service Technicians.

We want to make sure you are aware of our business hours during the holidays. So if you plan on placing an order with us, please take note of our special hours. Below is a list of the days we’ll be closed:

Sprayer Depot Holiday Schedule

Christmas Eve December 24, 2015
Christmas Day December 25, 2015
New Year's Day January 1, 2015

Please keep in mind that no matter the day or time of year you can always place an order online. Our team will get your order fulfilled as fast as we can during normal business hours but be advised that we do have to follow UPS’s holiday schedule. Due to their limited delivery/pickup times, your order might take a bit longer to arrive, but rest assure that spray equipment you’ve been thinking about all season long will safely make it’s way to you.

Visit UPS for a full list of their Holiday Schedule

 UPS Holiday Schedule

Christmas Day December 25, 2015*
New Year's Eve December 31, 2015*
New Year's Day January 1, 2015

  * Delivery and pickup of AIR packages only

From all of us at Sprayer Depot, we wish you happy holidays and a happy New Year!

 

Topics: Sprayer Depot, Sprayer Parts, Quickship Sprayers, sprayer equipment, customer service, same day shipping, customer service technician, Holiday Hours, customer base, ups

At Sprayer Depot, Hablamos Español!

Posted by Sprayer Depot on Mon, Dec 14, 2015

We are proud to be able to support the growing Hispanic markets at a local, national and international bigstock-Se-Habla-Espanol-43729798.jpglevel. Our continued growth has increased our customer base in Latin America, the Caribbean and Spain. We also have a growing number of Spanish-speaking customers right here in the United States. We often hear from customers who are bilingual but are more comfortable using Spanish. By offering Spanish-speaking assistance, we try to make sure these customers are provided with the best possible service, in the language with which they are most comfortable. 

We have dedicated Customer Service Technicians who are ready to answer questions in Spanish via phone as well as our live chat on our home page. Simply click on the chat icon in your  preferred language.

chat.jpgIf neither phone or live chat works for you, we also provide an email option. Our Customer Service Technicians are able to respond to any email inquiry, whether in English or Spanish, generally on the same day! Please send all email inquiries to info@sprayerdepot.com and one of our savvy Customer Service Technicians will promptly respond to your inquiry.

If you are local and coming to our retail store, or are in need of a repair, we also have Service Repair Technicians that speak Spanish and can assist you in-person. These options are what set us apart from our competitors, so don't hesitate to ask for a Spanish-speaking representative the next time you contact us.

En Sprayer Depot estámos muy orgullosos de ofrecer servicios en español. Reconocemos la necesidad de servir a la comunidad Hispana tanto en Estados Unidos como alrededor del mundo. Nuestros agentes del servicio al cliente estan disponibles para asistirte en Español ya sea por telefono, chat, correo electronico o en persona. Tenemos más de 40 años de experiencia en la industria. Ofrecemos muchos modelos con distintas capacidades y anchos de trabajo con excelente calidad y rendimiento. Si tiene preguntas, te invitamos a llamarnos, chatear o enviarnos un correo a info@sprayerdepot.com. Estamos para servirte!

Topics: Sprayer Depot, Customer, sprayers, customer service, customer service technician, service, customer base, we speak spanish, contact us, español

Happy Thanksgiving From the Sprayer Depot Team

Posted by Sprayer Depot on Wed, Nov 25, 2015


From cooking the turkey to Black Friday sales, it's easy to get caught up in the holiday frenzy during this time of year.Happy-Thanksgiving-SprayerDepot.jpg

We want to slow down for a few minutes to take the time to tell you how grateful we are. It has been a great year filled with growth and positive changes. Our customer base has increased and so has our manufacturing space. We've expanded our product line and also added new services like our full time repair and service department.

We especially want to thank you, our valued customers, for trusting us with your business and making us one of the leaders in the spray equipment industry. 

Thank you for:

  • Purchasing your sprayer and spray parts through us
  • Participating in our contests and promotions
  • Responding to surveys to help us improve

Please note our special holiday hours.

We will be focusing on some family time this holiday season, and we hope you are too! Our Retail Showroom, Phone Support and Live Chat Support will be closed on Thursday, November 26th through Friday, November 27th. Our website, SprayerDepot.com, is available 24/7 so if you need to place an order please don't hesitate to order online. We’ll be back on Monday, November 30th.

We hope you have a great holiday filled with family, food and good times!

Happy Thanksgiving.

 

 

Topics: Sprayer Depot, Customer, sprayer, customer service, customer service technician, Thank you, Customers, Holiday Hours, Giving Back, Happy Spraying., Growing, Investing for growth, customer base, repair department, thanksgiving

5 Tips to Help You Prepare for Winter

Posted by Sprayer Depot on Mon, Nov 23, 2015

SprayerDepot_Winter.jpg
As we write this from our headquarters in Orlando, Fl., where it still feels pretty much like summer with highs in the mid-80s, many of us are really not thinking about winter time. However, we know many of our customers are already dealing with cold weather and even snow. We may not be able to share some of this hot weather with you but we can share some great tips!

Although you may not be ready to winterize your sprayer just yet, there are a few simple steps you can do today to avoid any delays when you are ready to store it for the season. We recommend five tips to help you prepare your spray equipment for the upcoming freezing temperatures. 

  1. Make any necessary repairs: Go through every part of your spray equipment and check for any component that might need to be replaced or repaired. Now is the time to get every part working properly. If you need help with any repair please give us a call to schedule a repair or service appointment. We are happy to help!

  2. Clean the sprayer thoroughly: Grab a clean rag and wipe every inch of your sprayer down. Pay close attention to the inside of the tank and small parts that come in contact with oil or harsh chemicals.
  • Test the battery: If your sprayer's pump runs on battery, like one of our Kings Spot Sprayers*, make sure to test the battery and recharge it as needed. 
  • Inspect your protective gear: Clean your protective gear and check for any damages that might pose a health risk next time you need to wear it.  
  1. Gather product manuals: It is important to follow manufacturer recommendations when servicing your spray equipment, so make sure you are not throwing away the product manuals. When the time comes to winterize you'll have the manual handy to know exactly what you need to do. If you have misplaced your product manuals you can easily find them on our website under each product.  

 Are you ready to store your sprayer? Check out some of our past blog posts for tips on how to properly winterize your sprayer. Also, stay tuned for even more upcoming winterization tips by subscribing to our blog!

Click Here to See All Blog Posts
* Can also be wired up to an ATV/Truck.

Topics: Kings Sprayer, Spray Equipment Maintenance, Winterizing Spray Equipment, spray equipment, Sprayer Depot, sprayers, spray equipment checklist, sprayer performance, Kings Sprayers, winterize sprayer, sprayer pumps, spray tips, winterize your spray equipment, sprayer last longer, sprayer checklist, sprayer equipment, sprayer tips and tricks, customer service, sprayer safety, customer service technician, Sprayer Tricks

Employee Spotlight: Lewis Hand, Customer Service Technician

Posted by Sprayer Depot on Wed, Nov 04, 2015

This month in our "Employee Spotlight" we are getting to know Lewis Hand, one of our top Customer Service Lewis_HandTechnicians.

Lewis is a University of Central Florida graduate who recently got married and is expecting his first child! He has been part of the Sprayer Depot team for almost three years and is always ready to share his knowledge with customers.

Let's get to know him better:

Name: Lewis Hand
Title: Customer Service Technician
Originally from: Syracuse, New York

Q: What’s your favorite song or one that's stuck in your head? 
A:  “Come Sail Away” by Styx.

Q: What is the last book you read?
A:  Baby Owners Manual by Joe Borgenicht and Louis Borgenicht.

Q: Do you have an inspirational quote that you live by?
A: “Don't sweat the small stuff”.

Q: Ok, if you were a superhero, with a sprayer as your secret weapon, what would be your magic power? 
A: To be able to teleport.

Q: Will you tell us something most people don't know about you?
A: I brew my own beer. 

Q: Care to share the best tip for someone in the sprayer industry? 
A: Maintain your sprayer. 

Q: What’s the best part of joining the Sprayer Depot team?
A: Everyone is fun and easy to work with.

Topics: Sprayer Depot, customer service, customer service technician, employee spotlight, Meet the Team

We Repair Sprayers!

Posted by Sprayer Depot on Fri, Feb 13, 2015

If a part breaks down on your sprayer, one of your main priorities is likely how fast you can get a replacement part to fix it and at the lowest price. Sometimes that means weighing your options – how long will it take to receive the part if you order it online? Is the repair complicated and how much time will it take to do it?  Can you get the parts and repairs done locally?  

Those are all factors in the decision making process. For our friends in Florida, our retail showroom in Orlando, FL makes that quandary something they’re less likely to deliberate.

Sprayer Depot’s 23,000-square-foot showroom and warehouse located at 7800 N. Orange Blossom Trail in Orlando, FL offers a one-stop shopping experience for those looking to make a purchase, get a product repaired or who require equipment servicing. Here we’ll take a closer look at our retail showroom and customer service technicians as well as the repair services offered by our knowledgeable team.

Showroom

Showroom and Customer Service:

Our customer service technicians are experts in the industry. With a combined 55 years of experience, not only do these guys have in-depth knowledge of the industry and mechanics of sprayers, but they also go through rigorous product training. Once hired, our intense training program includes product knowledge and customer service training, followed by ongoing weekly meetings and pop quizzes. You might chuckle at the quiz concept, but it keeps our guys sharp and on top of the latest tricks and trends in the field. Along with our in-house training, we also send our customer service technicians into the field to train with our suppliers like Hypro, and other large manufacturers. This gives them the chance to learn about these products firsthand.

We really do pride ourselves on being fun and easy to do business with. Whether you visit us in Orlando for repair services or purchase products online, we want to WOW people by exceeding expectations. This core value shines through when you take a peek at the feedback we receive on Bizrate and other rating sites.

Service and Repair:

One unique feature of our 23,000-square-foot showroom and warehouse is the ability to provide customers with service and repair needs. With three service bays, we can accommodate just about any repair. We use the highest quality repair parts and products to ensure your sprayer works efficiently. Our dedicated testing station is used to make sure the sprayer is functioning properly after repair work is completed so you won’t run into any issues once it leaves the shop. We also offer many of our repair tips online through instructional videos highlighted on our YouTube channel. And we’re always available to talk if you just have a question.

The next time you’re in Orlando, stop by and say hello. Check out our retail showroom and let us know what we can do to better service your needs.

Topics: Sprayer Depot, Sprayer Depot Instructional Video, customer service, customer service technician, repair, showroom, service

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