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Focus on Teamwork:

Here at Sprayer Depot, we're focused on creating the best possible work environment where teamwork is valued and individual initiative is highly recognized. Why? because better teamwork means more collaboration and an increased focus on a solutions-oriented environment. This translates into a capacity for better customer service, resulting in a higher customer satisfaction rate.

Our offices have been closed since 2:00 p.m. Thursday due to Hurricane Matthew, and remain closed today to ensure the safety of our employees and customers. While the worst of the storm is behind us, we continue to hunker down until state officials deem it safe to be on the roads. Customers can rest assured that all shipments have gone out on time. Despite the storm, our team continues to go above and beyond the call of duty to make sure that service to all customers, from Florida to California, is not interrupted. 

We want to thank our customers for their patience and cooperation during this storm. We appreciate your business and will be back on track on Monday morning. 

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5 Tips to Keep Your Customers Happy

Contributed by Guest Blogger: Martin McGuane, owner and operator of McGuanes Landscaping and Tree Service, Enfield CT

My Approach

Call me old-fashioned but I have always felt that the best way to keep a customer happy is to give them what they want. So,if a customer calls because he has broadleaf weeds in his lawn, the best solution is to control the weeds. Or, if a customer calls and she says that her lawn has grubs, do what she wants and kill the grubs. If a lawn care customer calls and tells you his lawn is dead, and it is actually dead, give him a new lawn. Reseed his lawn if necessary.

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Spray equipment failure can be quite expensive if you are caught unprepared. We recommend always having spare parts on hand to keep you going when unplanned downtime happens. However, even with all the right spare parts in your sprayer emergency kit, sometimes you can’t anticipate what will break and if you will be able to repair it quickly. Maximize your uptime by having a service and repair plan established. Know where you can take your spray equipment for fast service and quality repairs before something happens.

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